Roberto Gonzalez: Extraordinary Leader

Roberto Gonzalez is the Director of the Substance Use Syringe Exchange Programs at ACR Health. He is a leader that works across several counties in New York State to ensure his clients needs are met, through recovery, healing and support. There is no kinder of a human being in the region than Roberto.

What is Empathic Leadership?

Empathic leaders connect with those around them building and strengthening relationships which produces productive performances.


What skills or competencies did you enhance through the coaching process?

“All of my skills and competencies were awaken and enhanced through the coaching process. Being present every moment in events and spaces I attended was one of my most enhanced experiences. Knowing how to identify individuals leadership styles and knowing when to apply the necessary tools when connecting with them.


Share an example of a goal that you have realized as a result of coaching.

Through practicing not over thinking matters and situations which required action I progressed from working incompetently to unconsciously competent.


What do professionals need to start anticipating as the change needed to be a strong leader?

Every person is unique and has their own style, learning someone's style and how to apply the tools needed to connect with people influences productive outcomes!


Describe Michael Sgro as a professional coach.

Michael sees everyone's true potential that lies within and forms to their styles, empowering them to enhance the natural skills within themselves to be utilized to their max potential. Michael is an amazing coach and person with an inspirational soul! He has all of the expertise to coach and thrive with individuals one on one or entire departments and agencies. I have been blessed to encounter such a magnificent coach and friend! FYI, Michael is telepathic! LOL.


Anything else you want to share about leadership?

When I met Michael I was in a place in my professional and personal life where all was uncertain as I ventured new territories. I instantly connected with Michael because of his style and ability to connect with me during our initial encounter. I learned so much about myself, my style, my coworkers and others style. Learned how and when to unconsciously use the necessary tools to be able to connect and work with everyone I encounter. Michaels coaching formula is real, its progressive, and interactive. If one applies themselves they too shall see its tremendous rewards!

Our mission is to coach extraordinary leaders and to develop empathy as a core competency. We work with business owners, nonprofit organizations, professionals, universities and community members who are facing challenges in their personal and professional effectiveness or want to reach their full capacity as a leader.​

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