Wil Murtaugh: Extraordinary Leader

Updated: May 17

Wil Murtaugh is the Executive Director of ACR Health and completed his leadership program in June 2019. Wil leads community programs and various initiatives to make health services more accessible. He has been particularly instrumental in helping those affected by HIV and AIDS across New York State.

What is Empathic Leadership?

“The ability to identify and comprehend others' situations, feelings, and perspectives by imaginatively walking in their shoes.”


What skills or competencies did you enhance through the coaching process?

“To be able to determine a person's Extended DISC area (behavioral style) and how best to communicate with them. How to read a room and respond correctly. To decide what DISC area I want to present with and what is required in the meeting. Understanding my own DISC rating and how it has changed and learning how to deal with coworkers.”


Share an example of a goal that you have realized as a result of coaching.

“I used to give too much information in answering questions, now I write out 3 main points to every questions, especially at Board Meetings. This has cut down tremendously on any confusion or the need for questions.”


What do professionals need to start anticipating as the change needed to be a strong leader?

“How a coworker likes to communicate and receive their information. To be able to make the final decision and not make people wait. Always have the goals in site.”


Describe Michael Sgro as a professional coach.

“Michael is a dynamic professional coach! He is very motivating and you want to work with him right away. He is caring, fun, enthusiastic, smart, knowledgeable professional coach. Time flies in a Michael Sgro coaching session.”


Anything else you want to share about leadership?

“Leading is not always easy, but if you take a Sgro coaching session you feel more prepared than ever. Thank you Michael for such great work!”

Our mission is to coach extraordinary leaders and to develop empathy as a core competency. We work with business owners, nonprofit organizations, professionals, universities and community members who are facing challenges in their personal and professional effectiveness or want to reach their full capacity as a leader.​

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Our mission is to coach extraordinary leaders and develop empathy as a core competency.

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351 South Warren Street, Syracuse, New York 13202