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Cassandra Sheets, LMSW : Extraordinary Leader

Cassandra Sheets is the CEO of the Center for Family Life and Recovery which spans across Utica, Herkimer, Rome and Syracuse regions. She is a founder, a social worker, a leader and a champion of people. Cassandra's commitment to the mission of CFLR helps activate every stakeholder she works with from the Board of Directors, employees, the community and every client that she and her team meet.

What is Empathic Leadership?

“Being aware of other people's thoughts, understanding their needs and providing support in a way that is effective for them.”


What skills or competencies did you enhance through the coaching process?

“Self Management, talk less, listen to understand, share expectations, be direct and goal focused when communicating, feelings are neither good nor bad so stop labeling them as such - let it go. Be curious.”


Share an example of a goal that you have realized as a result of coaching.

“Self confidence and self awareness. Focusing on my values rather than getting stuck in the feelings. Being courageous in the face of change."

Click the image for a powerful message from Cassandra and the team at CFLR. Cassandra message is rooted in empathic leadership and says, "Help and hope. That's what we started with and evolved into love."


What do professionals need to start anticipating as the change needed to be a strong leader?

“Come with outcomes.”


Describe Michael Sgro as a professional coach.

“Empathetic for sure, courageous, caring, direct and full of grace.”


Anything else you want to share about leadership?

“If you want to lead you need to grow. Good leaders are always good learners.”


Our mission is to coach extraordinary leaders and to develop empathy as a core competency. We work with business owners, nonprofit organizations, professionals, universities and community members who are facing challenges in their personal and professional effectiveness or want to reach their full capacity as a leader.​

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