Oswego County, NY — October 7, 2026 — Michael Sgro Leadership Coaching is celebrating the graduation of 16 professionals from Oswego County Federal Credit Union (OCFCU) following a nearly two-year deep dive into leadership development, emotional intelligence, communication, and personal growth. The comprehensive leadership development experience challenged participants to look beyond traditional management skills and develop the self-awareness, relationships, communication st

Melissa Smith is dedicated and results-driven advertising professional with two decades of proven expertise in operational excellence within the advertising industry. A seasoned leader with a track record of optimizing processes and achieving results, she is known for my strategic mindset, team-building prowess and unwavering commitment to driving organizational success. What is Empathic Leadership? “Empathic leadership is all about leading with understanding, compassion, and

THEY EARNED THEIR ELC! Three days. Powerful conversations. Pre-work activities. New perspectives. Real growth. And a whole lot of EMPATHY. Today, I’m incredibly proud to celebrate our newest Empathic Leadership Credential (ELC) graduates! They showed up, leaned in, challenged themselves, learned together, and demonstrated what it means to lead with greater awareness, connection, empathy, and intention. But earning your ELC isn’t the finish line—it’s the beginning. Our gradua

By Coach Michael Sgro There is a level of perception and empathy that exists beyond surface awareness, beyond social conditioning, and beyond the need to belong. It is the place where clarity meets compassion, where insight does not require validation, and where understanding others never comes at the cost of betraying oneself. This is where Differentiated Perception and Sigma Level Empathy intersect. Together, they form a powerful psychological and emotional framework for in